Western Victoria Primary Health Network (WVPHN) has partnered with My Emergency Doctor to bring residents in their geographical catchment area free consultations in the after-hours period. 

WVPHN is providing this service in the instance your regular GP is closed and you can not find another GP clinic that is open in the after-hours* period.

This service is supported by funding from Western Victoria PHN through the Australian Government’s PHN program.

Absolutely not. We recognise that your GP is your primary healthcare provider. We simply want to be there at times when your GP can’t be, as our service is available 24 hours a day, 7 days a week. Please also note that this is not a replacement for the emergency 000 service. If you suffer a time-critical emergency such as chest pain, uncontrolled bleeding, difficulty breathing or have been in an accident, call 000 without delay.

Emergency medicine is a recognised speciality within medicine where the focus is on immediate diagnosis, resuscitation and treatment of patients with an acute medical condition. Emergency Specialist Doctors (also called Fellows of the Australasian College for Emergency Medicine, or FACEMs) have completed specialist training and passed their Fellowship or ‘Consultant’ Exam in Emergency Medicine. They are trained to deal with the full range of emergencies suffered by all patients regardless of age or gender.

After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs.

• Any computer with internet access, and any smart device with the capacity to run the latest operating system applicable to the device, whether it be Apple, Android or Windows operations system
• An internet connection and a web browser (i.e: Chrome)
• Adequate background lighting (so our doctors can see you)
• Your postcode (individual/private callers) to insert in the online registration form

• A functioning landline telephone
• If you are using a mobile phone, ensure you have strong service reception
• Our phone number is toll-free, however mobile carrier charges may apply if you call via a mobile phone
• Your eligible postcode to claim your free consultation 

All your personal information will be kept secure on Australian-based servers. Our doctors may review this information with other healthcare providers such as your GP in accordance with our Privacy Policy. From time to time a second emergency specialist doctor may access your patient records for quality assurance purposes only. Please also see our Terms and Conditions.

Your consult with My Emergency Dr will be supported by Western Victoria Primary Health Network under the Australian Government’s Primary Health Networks Program. In order to co-ordinate your care, My Emergency Dr is required to share de-identified data about your consult to Western Victoria PHN and the contracted evaluator La Trobe University for reporting and evaluation purposes. Western Victoria PHN is bound by the Commonwealth Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000, which outlines the principles concerning the protection of your personal information. For further information view Western Victoria PHN’s Privacy Statement.

Residents of western Victoria are eligible for free after-hours* telehealth consultations. Visit the WVPHN website to find out which local government areas are covered within their catchment area map.

Unfortunately, residents of residential aged care facilities, patients in hospitals and tourists are not eligible for a free consultation.

To obtain your free consultation simply connect through our easy-to-use web solution, on any smart device. Go to myemergencydr.com and click on CALL DOCTOR and register your details, entering your postcode when it prompts you to the web-form. Alternatively dial 1800 001 141 to speak to a doctor.

This service is available at no cost in the after hours period for residents of western Victoria until the end of February 2022.

My Emergency Doctor is an emergency telehealth service. We do not provide in-person consultations. We also do not prescribe S8 medications. We also don’t provide routine care as we are there for urgent and acute cases.

Yes we do! Please click on the collateral type below to download the material you need.