At My Emergency Doctor, we continuously strive to improve our services to complement and support our clients. We have upgraded our system to streamline the delivery of our services to make the patient and clinician experience even better.

We have launched our easy-to-use web solution on August 31^st.

• The Site Code replaces the old Partner Code and is allocated to new clients as part of your onboarding process

• Our existing clients will be allocated a new Site Code during the upgrade

Should you have any questions regarding your Site Code call the number below.

• Any computer with internet access, and any smart device with the capacity to run the latest operating system applicable to the device, whether it be Apple or Android operations system
• An internet connection and a web browser (i.e: Safari, Chrome)
• Adequate background lighting (so our doctors can see you)
• Your postcode (individual/private callers) or site code (existing clients) to insert in the web browser/online registration form

• A functioning landline telephone
• If you are using a mobile phone, ensure you have strong service reception
  
  

Follow the simple steps below to create an My Emergency Doctor shortcut on your desktop screen:

1. Go to myemergencydr.com.au on your web browser (i.e: Safari, Chrome)
2. On the left-hand side of webpage address, you see the site identify button (*often an image of a lock)
3. Click on site identify button and drag it to your desktop
4. The shortcut is now on your desktop

Alternatively, go to myemergencydr.com.au and on the right-hand side click on Bookmark or Favourite.

Follow the simple steps below to create a My Emergency Doctor shortcut on your home screen:

iPhone and iPad

1. Launch Chrome browser on Android device
2. Go to myemergencydr.com.au
3. Tap Share icon - square with arrow pointing out of it, at bottom of screen
4. Scroll down and tap Add to Home screen

You will now have the myemergencydr.com.au shortcut on your home screen.

Android

1. Launch Chrome browser on Android device
2. Go to myemergencydr.com.au
3. Tap Menu icon - 3 vertical dots, in top-right corner
4. Select myemergencydr.com & tap Add Home screen

You will now have the myemergencydr.com.au shortcut on your home screen.

• Our IT Support team is also on standby should you require any technical support during this time. Please direct any technical enquiries to ITSupport@myemergencydr.com.au.
• Alternatively, call our helpline on 1800 123 633.

Yes we do! Please click on the collateral type below to download the material you need. 

• A4/A5 Consumer Brochure 
• A4 User Guide - Connect to My Emergency Doctor 
• A3 Nurses Staffroom Poster 
• A5 RACF Brochure